1. How long does delivery take?
Orders are prepared within 24–48 hours after payment confirmation.
- European Union & Switzerland: 8–10 working days
- United Kingdom: 6–10 working days
- South Africa: 8–12 working days
Delivery times may vary depending on the destination and courier operations.
2. How much does shipping cost?
We offer free shipping and returns on all orders over €30.
For orders below this amount, a small standard shipping fee may apply and is calculated at checkout.
All prices shown on our website include VAT.
3. How can I track my order?
Once your order has been shipped, you’ll receive a tracking email with a link and tracking number.
You can use this link to follow your package in real time until it reaches your address.
4. What payment methods do you accept?
We accept secure payments through:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All transactions are encrypted and processed securely.
5. Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact us immediately at contact@velmorixe.com.
We can make changes only before your order has been shipped. Once it’s dispatched, cancellations are no longer possible, but you can return the item after delivery.
6. What is your return policy?
We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.
To be eligible for a return, items must be in their original condition, and additional conditions may apply.
7. How do I start a return?
Simply email us at contact@velmorixe.com with your order number and reason for return.
We’ll provide you with the return instructions and address.
Once we receive your package, your refund will be processed within 5–10 business days.
8. What should I do if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving it.
Send clear photos of the issue to contact@velmorixe.com, and we’ll replace the item or issue a full refund.
9. Do you offer exchanges?
At this time, we do not offer direct exchanges.
If you would like a different item, please return the product for a refund and place a new order for your preferred item.
10. Are your products covered by warranty?
Yes, all our products come with a 30-day quality assurance warranty.
If you experience any manufacturing defects or quality issues, please contact us and we will resolve the issue promptly.
11. Do you ship outside of France?
Yes, we deliver to most EU countries.
If you are outside the EU, please contact us at contact@velmorixe.com to confirm shipping availability to your location.
12. How can I contact customer support?
Our support team is available 24/7 to assist you with any questions about your order, shipping, or product details.
You can reach us at contact@velmorixe.com.