Store: Velmorixe
Address: Via XXIV Maggio 32, 80058 Torre Annunziata (NA), Italy
Email: contact@velmorixe.com
Phone: +393378734648
Full Name: Ida Iuliano
At Velmorixe, we are committed to offering stylish, high-quality women's fashion. All clothing items — including dresses, seasonal apparel, and fashion collections — undergo quality inspections before shipment. This Warranty Policy explains what is covered, what is not covered, and how to request support.
1. Warranty Coverage
All apparel items are protected by a 30-day quality assurance warranty starting from the date of delivery.
This warranty covers:
- Manufacturing defects
- Seam or stitching issues
- Faulty or detached buttons, clasps, or zippers
- Fabric defects present upon arrival
- Incorrect item, color, or size received
- Damage caused during shipping
If any of these issues occur, we will replace the item or provide a refund.
2. What the Warranty Does NOT Cover
The following issues are not covered under warranty:
- Normal wear and tear
- Damage caused by washing, drying, or ironing
- Shrinkage, fading, stretching, or fabric wear caused by use
- Makeup, deodorant, perfume, or other stains
- Accidental damage (tears, cuts, burns, pulled threads, etc.)
- Damage resulting from misuse or modification of the product
- Items returned with odors (smoke, perfume, detergent, etc.)
- Final sale items (if applicable)
These situations are not considered manufacturing defects.
3. How to File a Warranty Claim
To submit a warranty claim, please email us at contact@velmorixe.com with the following information:
- Your order number
- Clear photos or videos showing the issue
- A short description of the defect
Our team will review your request within 24–48 hours.
4. Approved Warranty Solutions
If your claim is approved, you may choose one of the following options:
- A free replacement (same item, size, and color if available)
- A full refund to your original payment method
- Store credit for future purchases
All shipping costs related to approved warranty cases will be covered by Velmorixe.
5. Warranty Timeframe
Warranty claims must be submitted within 30 days after delivery. Claims submitted after this period may not qualify for coverage.
6. Customer Support
Our customer support team is available to assist with warranty, returns, or product-related questions.
You can contact us anytime at contact@velmorixe.com.